KonofFoods (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
Information we collect
We collect information you provide directly:
- Name, username, and email address when you create an account
- Profile picture and bio information
- Location data (approximate or precise, with your permission) to show relevant products in your area and help with delivery addresses
- Product listings, photos, and descriptions you upload
- Messages and voice notes you exchange with KonofFoods Support in the app, including their content and timestamps
- Optional private details you add, such as date of birth, gender, phone number and payout details. These are kept in a private record that only you and the KonofFoods team can see
- Reports you submit about other users
- Order details, delivery addresses, and transaction history
- Payment and transaction records when protected payments are used, such as amounts, order references, earnings, and platform commission
- Business listing information (for the Connect feature)
We also collect information automatically:
- Device identifiers for security and account protection
- App usage data and feature interactions
- Crash reports to improve app stability
How we use your information
- To provide and operate the KonofFoods marketplace
- To facilitate transactions between buyers and sellers
- To let you contact KonofFoods Support in the app, by text or voice note, without sharing personal contact details
- To process and record orders and payments, including holding payments in escrow until the buyer confirms delivery
- To send account emails, such as email verification and password resets
- To send notifications about orders, messages, payments, and account activity
- To keep the marketplace safe, including detecting fraud and misuse
- To improve our app features and fix bugs
- To verify your identity and prevent fraud
- To comply with legal obligations
Safety, moderation & disputes
To keep KonofFoods safe and trusted, we operate moderation and dispute-resolution systems:
- Messages may be automatically checked for content that attempts to move users off the platform or that violates our terms
- Where a message is flagged, or a user submits a report, our team may review the relevant conversation, profile, order, or transaction records to investigate
Data storage & security
Your data is stored securely using Google Firebase infrastructure with industry-standard encryption in transit and at rest. We use Firebase Authentication for secure account access and Firebase Firestore with access rules that prevent unauthorized access to your data. Payment details are handled securely by our payment provider and are not stored on our own servers.
Your rights & choices
- Access
- View your profile data in the Account tab
- Update
- Edit your profile information at any time
- Delete
- Request full account deletion through Account Settings → Account Security → Delete Account, or via our web deletion request page. Your account is scheduled for deletion and you have 30 days to restore it by signing back in; after that it is removed permanently.
- Location
- You can disable location permissions in your device settings
- Notifications
- You can manage push notifications in your device settings
Account deletion
You can permanently delete your account from within the app (Account → Account Security → Delete Account) or by submitting a request at konoffoods.com/delete-account. When you delete your account, your profile is hidden from other users straight away and you have 30 days to restore it by signing back in. After 30 days, your profile, private details, listings, messages and associated data are deleted permanently. Records of completed orders and payments may be kept where the other party to the sale, refunds, disputes or the law require them, with your personal profile information removed where possible.
Children's privacy
KonofFoods is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
Changes to this policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or by email. Continued use of the app after changes constitutes acceptance.
Contact us
If you have questions about this Privacy Policy or your data, reach out — we aim to respond within 30 days.