Delete your account
You can delete your KonofFoods account and its data at any time, from the app or by email. Here's exactly what happens.
30-day grace period
You have 30 days to change your mind
When you delete your account, it is scheduled for deletion and your profile is hidden from other users straight away. For the next 30 days you can restore it by signing back in and choosing Restore account. After 30 days, your account and data are deleted permanently and can't be recovered.
Delete from the app
- Open the KonofFoods app and sign in.
- Go to the Account tab.
- Tap Account Security.
- Scroll to Delete Account and follow the prompts to confirm.
Delete by email
If you can't use the app, email us from the email address on your account at konofkonnect@gmail.com with the subject "Delete My Account". We'll confirm it's you, then schedule the deletion. The same 30-day grace period applies.
What is deleted after 30 days
- Your profile: username, name, photo, bio and location
- Your private details: date of birth, gender, phone number and payout details
- Your product and business listings, cart and favourites
- Your followers and following lists
- Your messages and voice notes with KonofFoods Support
- Your sign-in account and saved devices
What may be kept
Records of completed orders and payments can be kept where the other party to the sale, refunds, disputes or the law require them. We keep only what is needed, and remove your personal profile information from them where we can.
If you have an order or payment in progress, please contact us so we can settle it before your account is removed.
Questions? Email konofkonnect@gmail.com. See also our Privacy Policy.